What Businesses Can Learn from Processes of U.S. Elections

I came across this very intriguing post by Dennis Byron at BPM in Action earlier today. Today is Election Day, and he explains that many businesses today are just like ballot initiatives. There is much human intervention with double and triple checking at times, and technology is a very small part of the work flow itself.

Human interaction at election locations start at the beginning with ID checking, calling out your name in public, signing the book, and then finally voting. The main idea here as with processes in businesses as well, is that problems occur in the human workflow process and not the technologies. Do you agree?

Nomad Information Systems adopts new CRM framework

In a recent article at IT Web, we find out that Nomad Information Systems has chosen a new CRM framework provider, Radical. Radical’s new software will provide a way to better manage call logging and work flow planning. This new software will integrate the bank, retailer and customer by capturing information at the point of the sale, providing a safe way for transactions to go between the retailer and the bank.

Mark Fouche, technical director at Nomad Information Systems, had this to say about their new software:

"Through Radical we will better manage the logging of our clients' calls, be able to track and monitor call status, and improve our work flow processes, such as the planning of pilots and subsequent roll-outs of the Nomad product to clients,"