What Businesses Can Learn from Processes of U.S. Elections

I came across this very intriguing post by Dennis Byron at BPM in Action earlier today. Today is Election Day, and he explains that many businesses today are just like ballot initiatives. There is much human intervention with double and triple checking at times, and technology is a very small part of the work flow itself.

Human interaction at election locations start at the beginning with ID checking, calling out your name in public, signing the book, and then finally voting. The main idea here as with processes in businesses as well, is that problems occur in the human workflow process and not the technologies. Do you agree?