Savvion Releases New Order Management Solution

According to this article in MarketWatch today, Savvion, a business process management solution provider has released Savvion Communications Order Management Solution, which is a BPM system for communications industry service provisioning and customer order fulfillment.

Sanjay Kumar, Vice President of Communications and Media Solutions at Savvion mentions:

"Companies providing cable, telecom, cellular, content or other communication services must deliver seamless service to customers while keeping costs down. With our new Savvion COMS 7.0, we are the first in the industry with a solution that helps them meet those goals immediately."

The solution will help both managers and workers better manage order management activities that are needed in order to fulfill customers’ service requests. COMS 7.0 integrates easily with existing CRM systems and order entry systems.

BPM and CRM come together

This article notes the growing link between BPM and CRM. It seems that more frequently these two terms are coming together. Analysts at Gartner have deemed that the biggest challenge facing the CRM industry is business process management related. Isher Kaila, a Research Director at Gartner stated:

"In the last decade, interest in CRM has grown exponentially. But we look at the ASCI [American Customer Satisfaction Index] scores and are we seeing a transformation? The answer is no."

Gartner has deemed that the solution to this problem is BPM related. As Kaila further remarked:

"Who's talking about the end-to-end processes? You need to look horizontally, not vertically, within your organization, because that's how your customers experience your organization."

Do you agree that the biggest challenge facing CRM is BPM? Do you think that by using better BPM practices, CRM will see an improvement?

Nomad Information Systems adopts new CRM framework

In a recent article at IT Web, we find out that Nomad Information Systems has chosen a new CRM framework provider, Radical. Radical’s new software will provide a way to better manage call logging and work flow planning. This new software will integrate the bank, retailer and customer by capturing information at the point of the sale, providing a safe way for transactions to go between the retailer and the bank.

Mark Fouche, technical director at Nomad Information Systems, had this to say about their new software:

"Through Radical we will better manage the logging of our clients' calls, be able to track and monitor call status, and improve our work flow processes, such as the planning of pilots and subsequent roll-outs of the Nomad product to clients,"