Savvion Releases New Order Management Solution

According to this article in MarketWatch today, Savvion, a business process management solution provider has released Savvion Communications Order Management Solution, which is a BPM system for communications industry service provisioning and customer order fulfillment.

Sanjay Kumar, Vice President of Communications and Media Solutions at Savvion mentions:

"Companies providing cable, telecom, cellular, content or other communication services must deliver seamless service to customers while keeping costs down. With our new Savvion COMS 7.0, we are the first in the industry with a solution that helps them meet those goals immediately."

The solution will help both managers and workers better manage order management activities that are needed in order to fulfill customers’ service requests. COMS 7.0 integrates easily with existing CRM systems and order entry systems.

NHL’s Vancouver Canucks implement BPM

The Vancouver Canucks are implementing a unified communication system to boost business process management within it’s Vancouver Arena, GM Place. This three year project will implement Nortel Networks Corp’s VC product suite. This software will allow voice, data and wireless communications to function together to improve the business process throughout the arena. IT World Canada covers the story here. The management is expecting this software to improve internal communications and even beyond that. Concession stands are hoping that the new software will help them to, by monitoring the amount of food in stock at individual stands. Security is also expected to be affected, as they can direct security guards in real time to where they’re needed most.