Business Processes and Management

Adopting a business process approach to management can sometimes be difficult to navigate. This article from BPMenterprise.com offers a useful guide on the appropriate steps needed. First as they say, the two questions that are asked about this process are

“Who are your customers/stakeholders, and what are the benefits that your organization offers them?”

After determining the answer to that question, the following outline can be applied in order to implement a business process approach to management.

1. Determine the value chains that deliver these benefits
2. Decompose the process and determine the process boundries
3. Select appropriate metrics based on critical success factors for the identified processes and overall strategy
4. Appoint process owners for each core process
5. Begin a never ending cycle of business process improvement

Is there anything that you would change in this outline, or is this a process that you would follow?