Information Culture and BPM

CRMBuyer has a great post on a new generation of BPM in which they discuss how companies are building an "information culture" around BPM. According to the article, companies that were able to hold a wide array of organizational capabilities were able to drive bigger improvements in customer service and process waste reduction. Read the article, we'd like to hear your thoughts on how information culture and BPM can merge to make stronger businesses.

Enterprise Information Management

In a recent blog post by Billy Cripe at Oracle, he discusses the importance of harnessing all the information that has the potential to get lost in the organization. In the future, Cripe states, it will be vital businesses to adopt an effective form content management.

Cripe believes that the wealth and importance of information often falls through the cracks, and information management will be the way to capture and use that data in the best possible way. With the ocean of information, humans swimming through often miss many of the important items because they note what they think is relevant to them.

It will be important for companies now, to be able to use an enterprise information management system that has the ability to capture all of these key tools: programmatic indexing, entity extraction, topical mapping, social inputs, sentiment and semantic awareness. Utilizing these tools will propel companies with their knowledge of information to the next level of business tools.