Information Culture and BPM

CRMBuyer has a great post on a new generation of BPM in which they discuss how companies are building an "information culture" around BPM. According to the article, companies that were able to hold a wide array of organizational capabilities were able to drive bigger improvements in customer service and process waste reduction. Read the article, we'd like to hear your thoughts on how information culture and BPM can merge to make stronger businesses.