Mexican Telecommunications provider centers processes around BPM

At BEA, they give a great example of how BPM can power a business from the inside out. Tkonecta, a relatively new telecommunications provider in Mexico, set out with a goal to keep their staffing low while obtaining 15,000 new customers monthly with a guratnee of servicing them each within five days.

Tkonecta used BEA AquaLogic Business Process Management to center their efforts so all teams could communicate and provide service quickly to customers. By using the BPM features, they were able to automate and optimize high volume processes, down costs and improve the customer experience.

They used the services available to design the perfect BPM process for the situations they needed. The BPM was used to drive the processes, and since the program was being built from scratch, they could find the kinks before they became problems. They built programs that stream lined sales, operations and inventory, engineering, finance and customer service. They are also able to pull reports on their progress weekly.

The result in Tkonecta centering their business around BPM was meeting their service goals: service in less than five days and 15,000 customers a month with fewer than 500 people working for the company.