According to this news release on Realwire, a leader in telecommunications, KPN, has chosen to link Cordys Business Process Management Suite to help process online customer requests. The Cordys suite will be the link between activating and invoicing new services like internet, telecom, and multimedia which was released in the beginning of 2008.
The business process platform will enable KPN to cater to customer’s need faster and more effectively, now that customers can order services online. Reduction of costs is an added bonus to this automated system that KPN will put into place.
Jan Muchez, CIO of KPN mentions:
“Because of the intense time pressure we faced we were looking for a supplier who could not only provide a flexible application, but also has extensive knowledge of the subject matter so as to contribute to this strategic project.”
No comments:
Post a Comment